Customer Service

As our name would suggest, conveyancing is what we do at Your Conveyancer. Residential conveyancing, and specifically purchase, sale and remortgage is our core business and indeed it is all that we do unlike most legal firms where it is usually an adjunct to other legal services.

We are aware that our clients will judge our service on three criteria – Communication, Communication and Communication and as a result our entire strategy is based on delivering only the very highest levels of communication and customer care.

Our reputation is built on the fact that we understand, not only how important it is to progress matters through to completion as quickly as possible, but also how important it is to communicate with all of those involved throughout. Communication with our clients is at the core of our strategy in delivering a process that is seamless and efficient.

We use innovative technology to give our clients more choice and flexibility in the way they communicate with us through our revolutionary digital platform, Pro@ctive.

We pride ourselves in offering our clients a service that truly reflects their 21st century lifestyle. We really do listen to what our customers tell us and we continually strive to improve what we do in order to give our clients the type of service that they want.

Features such as online case tracking, e-mail and text updates as well as our proactive approach are all designed to ensure that our clients get regular and accurate communication from us and always know exactly what is happening. This communication gives them the confidence to know that they can leave everything to us so that they can focus on more important things in their busy lives.